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Export your top 20 ranking keywords from the Efficiency tab, search each in an anonymous Maps session, record the primary category of the leading 3 results, and compare to your own. A mismatch on high-volume questions is the highest-leverage single edit in regional SEO. Pair this audit with our for criteria.
They do lift click-through in the local panel, inhabit space that would otherwise emerge a competitor, and feed freshness signals into the 2026 AI summary generator. The item and offer catalogues, by contrast, have become materially more essential this year now that Google Maps pulls products into its AI responses.
A single image, a short body (as much as 1,500 characters however 150 to 300 performs best), and an optional CTA button. Posts expire after 7 days but remain archived on the profile. Publish at least one weekly. The CTA drop-down consists of Book, Order online, Purchase, Discover more, Sign up, and Call now Reserve and Order online convert best when the landing page is purpose-built.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The event schema feeds into Google Maps occasion discovery and is among the few places where structured calendar data surface areas natively inside the profile. Deal posts support a coupon code, an optional expiration date, and an explicit terms-of-use field.
Rotate offers monthly; a profile perpetually marketing the very same 15% off signals staleness to users and to the summary generator. The Products tab holds individual SKUs with photo, name, rate, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from item entries when a user asks "does anybody neighboring sell X", making this the single most underused surface area in GBP.
Every product entry is a tiny landing page inside the profile. Posts, products, and uses now feed into the Maps put summary in addition to reviews and your profile description. Keep at least one post active at all times, refresh the item brochure quarterly, and write item descriptions with the specificity a summary generator can ground on active ingredients, materials, service scope, guarantees.
What has altered in 2026 is that evaluation material now feeds two unique surfaces: the timeless star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&A section has silently ended up being more important for the same factor responses are a grounding source for AI responses. Messaging is a conversion channel that the majority of SMBs still leave off.
React to positive evaluations briefly and particularly (discuss what the reviewer pointed out the meal, the treatment, the result). React to negative reviews determined and factually, provide an offline channel, and never ever argue. Never copy-paste the very same line throughout 5 evaluations Google's duplicate detection flags it and it looks cheap to the next client checking out the profile.
Never ever provide rewards for reviews; Google's policy enforcement on this is strict and automated. Any Google user can ask and answer concerns on your profile.

If you do not respond to within 24 hours consistently, Google auto-disables the Message button to protect user experience. Incorporate with the Business Messages API if you run a customer assistance platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your team in fact views.
Generic first-class evaluations like "Fantastic service" have constantly been low-value. In 2026 they are also lost summary tokens. Request for specifics in the demand itself "What stuck out about the check out?" prompts detail, while "How was your experience?" prompts vague. Our covers related entity and grounding concepts. Profiles with richer media get more views, more calls, and more instructions demands.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded assets, and benefits profiles that gradually revitalize the owner side. The single wide image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Pick something expressive and branded, not a generic stock shot. Google periodically auto-rotates covers from customer publishes if no owner cover is set a factor to set one clearly.
Tight crop, solid background, understandable at favicon size. The logo is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of five of each. Shoot during the organization' best-looking hour (sunset outside, lunch-rush interior) rather than empty on a Monday early morning.
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